All about EM Tick Collars

Most items can be shipped throughout Canada, the U.S. and Internationally. Fees are based on weight, number of items, shipping method, and shipping distance.

**PLEASE EXPECT SHIPPING DELAYS DUE TO COVID-19! Canada Post are experiencing 'Christmas-level volume" and are no longer able to to provide a delivery guarantee date. I HIGHLY recommend choosing a tracked shipping option during this time. Please be patient - everyone is doing their best :)

If your order does not arrive as ordered, we will accept the item(s) back in the original and unused condition within 7 days of receipt. Your items will be re-made and shipped as quickly as possible.

If your item is damaged in shipment, please let me know right away and I will replace your item as soon as possible or provide a refund. 

I DO NOT offer refunds if you provided the wrong measurements, or just changed your mind about your order :) If you have measured incorrectly, reach out and I may be able to help guide you to make your collar work, or if you are local to Ottawa, fix it for you.

Orders can be cancelled within 24 hours of ordering, providing I have not already begun processing it.

These collars are not indestructible. The clay pipes can be damaged or broken during play or if chewed. I cannot provide refunds or replacements for collars damaged due to wear and tear, being chewed etc.  I recommend removing collars during play.

Simply put, no. Just like any tick product on the market (including the ones prescribed by your veterinarian), I cannot guarantee these products will work for your pet. I can only tell you from my own personal experience and the experiences of thousands other pet parents, that we have used these collars for several years and have successfully remained tick-free.  This includes walking through the bush, swimming at the cottage and being in high-risk areas. We hope you will have the same success! 

Note that we do not offer refunds should this product not work for you.

We do not have any definitive results to indicate these collars work to protect against fleas - we personally have never had fleas and most people report that they do as well. 

We accept payment via email money transfer PayPal, or major credit card. Payment must be received before order processing will begin.

No. The natural tick collars can be looser-fitting than a regular collar - to be worn as an accessory (like a necklace). 

If your pet is a chewer, we recommend using a buckle or swivel clasp and keeping the collar more snug. 

The toggle clasp offers a looser fit with a bit of room for adjustment (great for growing pups).

A TICK COLLAR SHOULD NEVER HAVE A LEASH ATTACHED! These collars are not built to withstand the strength of a dog pulling on a leash. These are built to be an accessory!

The best way to get a proper collar measurement is to use a sewer's measuring tape (cloth) and measure comfortably (I recommend allowing for 2 fingers worth of space) around the largest part of your dog's neck.

If you are ordering a buckle clasp, please provide the EXACT measurement of your dog's neck, where their regular collar sits, with adequate room for comfort. 

It is NOT a good idea to measure your dog's regular collar, as this does not always provide an accurate measurement.